Customer support and technical troubleshooting alone are not enough. Your company now needs experienced and learned partners to help and harness the benefits efficiently. Knowledge Process Outsourcing or KPO services cover a variety of core activities with specialized and technical work. Financial research, business research, analysis, marketing services, design, and animation are a few services to name.
A large number of Indian companies are looking towards expanding their operations by setting up delivery centers across the globe. Indian players are targeting regions such as China, Latin America, and Eastern Europe to set up new offshore locations. India offers all the prerequisites necessary to execute KPO services, be it proactive government policies or a large talent pool of engineers, MBAs, and PhDs. India has managed to replicate its success in IT outsourcing in the KPO industry as well.
The gradual shift from BPO to KPO in some offshore countries is expected to change the dynamics of the work outsourced. Evalueserve predicts that several KPO opportunities are likely to be created.